Refund policy

Due to the nature of our products, we do not offer returns for change of mind.

Each Safari Mail delivery is a printed experience, and once it has been processed or dispatched, it cannot be returned or refunded.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

We will happily offer a replacement or refund for that item.

Lost Mail

If your Safari Mail delivery does not arrive, please reach out.

We will investigate and, where appropriate, send a replacement.

Please note that delivery timeframes can vary depending on your location.

Subscription Payments & Fixed-Term Commitments

Subscription payments are non-refundable once processed.

We offer three distinct subscription structures. By purchasing, you agree to the specific legal terms of your chosen tier:
1. Month-to-Month Subscription
  • Terms: Cancel anytime.
  • Cancellations: Must be requested prior to your next automated billing date. Once a monthly payment is processed, it cannot be refunded, and your final shipment will be fulfilled.
2. 6-Month Fixed-Term Subscription (Subsidised Contract)
  • Terms: Includes a premium Safari Journal upfront in your first delivery. This bonus item and shipping is subsidised on the condition that the full 6-month payment term is completed.
  • Early Cancellation & Breach: You cannot cancel early after the international statutory 14-day cooling-off window has expired. Forcing a cancellation or bank chargeback past this window breaches the contract. You will be held legally liable for the full retail cost of the Safari Journal, fulfilled shipping costs, any bank dispute fees, and a flat AUD$120.00 Early Termination Administrative Fee.
3. 12-Month Fixed-Term Subscription (Subsidised Contract)
  • Terms: Includes a premium Safari Journal and an African Beaded Pencil upfront in your first delivery (along with any applicable promotional signup bonuses active at the time of purchase, such as launch-bonus Children's Binoculars). These items are heavily subsidised on the condition that the full 12-month payment term is completed.
  • Early Cancellation & Breach: You cannot cancel early after the international statutory 14-day cooling-off window has expired. Forcing a cancellation or bank chargeback past this window breaches the contract. You will be held legally liable for the full un-subsidised retail cost of all upfront merchandise received, fulfilled shipping costs, any bank dispute fees, and a flat $120.00 Early Termination Administrative Fee.

If you wish to cancel your subscription, please refer to our Subscription & Cancellation Policy.

Address Accuracy & Changes

It is the responsibility of the customer to ensure that shipping details are entered correctly and kept up to date.

If you change your address, you must update your details before your next order is processed.

If an incorrect or outdated address is provided and your order has already been dispatched, we are unable to offer a refund.

Where possible, we will resend your order to the correct address, however additional shipping fees may apply.

We are able to resend missed deliveries due to address errors for up to 60 days from the original dispatch date.

Orders sent beyond this timeframe are not eligible for replacement or refund.

If you have any concerns at all, please reach out. We are always here to help and want your experience with Safari Mail to feel magical from start to finish.